Thank you for choosing Valley Pacific for your service needs. We value your business and want to ensure that our interactions are smooth and efficient. To achieve this, we have implemented the following cancellation policy:
1. 48-Hour Reminder and Confirmation Request:
Within 48 hours of your scheduled appointment/event, we will send a reminder via [email/phone] for confirmation. This provides you with ample time to make any necessary adjustments to your plans.
2. 24-Hour Confirmation Call:
If we do not receive confirmation within the initial 48-hour period, our team will make a courtesy call 24 hours before the scheduled appointment/event to reconfirm your attendance.
3. Less Than 24 Hours Cancellation Fee:
In the unfortunate event that you need to cancel your appointment/event within 24 hours of the scheduled time, a cancellation fee of $89+tax will be applicable. This fee is in place to compensate for the resources and preparations made on our end.
Please understand that adhering to this policy allows us to manage our schedule efficiently and provide the best possible service to all our clients.
If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer service team at [[email protected]]
We appreciate your cooperation and look forward to serving you.
